> For the complete documentation index, see [llms.txt](https://docs.resifactory.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.resifactory.net/getting-started/signing-in.md).
# Signing in
## Your account
Sign in at [**https://mail.resifactory.net**](https://mail.resifactory.net) with the email and password you were issued.
Your sign-in address ends in `@buyers.resifactory.net`. Two things about it:
* **It is an identity, not a mailbox.** No mail is delivered to it. The mailboxes you read are the ones listed under [Accounts](/the-console/accounts.md).
* **It is also your IMAP username** by default. When you create an app password, the *IMAP username* field is pre-filled with this address, and that is what your mail client should use. See [Connection settings](/imap/connection-settings.md).
## Set a recovery email — do this first
Open **Settings → Recovery email**.
Enter an address you can actually receive mail at — a personal address, not your sign-in address. You will get a **6-digit code**; type it back on the same screen to confirm.
{% hint style="warning" %}
Until a recovery address is confirmed, there is **no self-service way back into your account**. If you forget your password, recovering it requires a manual request. The console shows a banner until you clear this.
{% endhint %}
## Changing your password
**Settings → Password.** You need your current password, and the new one must be at least **12 characters**.
Changing it **signs you out everywhere**, including the browser you are using — you will land back on the sign-in screen and need to sign in with the new password.
{% hint style="info" %}
Changing your sign-in password does **not** affect your app passwords. IMAP clients keep working. That is the point of app passwords — see [App passwords](/imap/app-passwords.md).
{% endhint %}
## Forgotten password
On the sign-in screen, use **Reset it by email**.
1. Enter your sign-in address.
2. A one-time code is emailed to your confirmed recovery address.
3. Enter the code and choose a new password.
The code **expires in 10 minutes** and works **once**. There is no link in the email — the code goes back into the page you already have open, which means a forwarded email cannot be used to take over the account.
If you never confirmed a recovery address, this flow cannot help you. Contact whoever sold you access.
## Sessions
* **Settings → Session** shows which account the browser is signed in as, and has the **Sign out** button.
* Signing out affects only that browser. Your IMAP connections are unaffected — they authenticate with app passwords, not with your web session.
## If sign-in stops working
"Your mail-server subscription has expired"
Your access to the mail server is time-limited and has lapsed. Your mailboxes and mail are untouched — the door is just closed until access is renewed. Contact whoever sold you access.
The page bounces back to sign-in after a correct password
This is usually the subscription gate above; the notice appears on the sign-in screen. If there is no notice, clear cookies for the site and try once more, then ask for help.
"Unauthorized" with a password you are sure is right
Repeated failed attempts temporarily lock out further attempts from your address and IP. Wait a few minutes and try once — do not keep retrying, since each attempt extends the wait.
---
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